Results

These survey results tell you what patients said about their recent home healthcare experiences. You can compare home health agencies because everyone answered the same survey questions.

The purpose of the survey is to gather information from patients (or their family or friends) about experiences with a home health agency. The survey asks patients about their home healthcare, and if they would recommend that agency to someone else. The survey tells you what other patients thought about a home health agency. The survey results also tell home health agencies where to focus their quality improvement efforts.

Home health agencies use organizations trained by the Federal government to survey patients. These organizations may send the survey by mail, call patients on the telephone, or use a combination of both. They collect the survey data and send the data to the Centers for Medicare & Medicaid Services (CMS). Then CMS analyzes the survey data and has an independent contractor prepare the results for reporting.

The survey was developed by the United States Department of Health and Human Services’ (USDHHS) Agency for Healthcare Research and Quality (AHRQ).

For more information on the survey, please see About the Data on this website, or visit the Home Health CAHPS® Survey Web site at https://homehealthcahps.org.

1. Recommended to Friends and Family

Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family.

2. Received an "A" Rating

Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

3. Professional Care

Percent of patients who reported their home health team gave care in a professional way.

4. Discussed Home Healthcare

Percent of patients who reported their home health team discussed medicines, pain and home safety with them.

5. Good Communication

Percent of patients who reported that their home health team communicated well with them.

Make us your Choice!

For more information about home healthcare and our services call 937.438.9100.

Contact our office at:
(866) 438-7989 for live, personal assistance.